What is Secure Sockets Layer (SSL) ?
SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. SSL uses a program layer located between the Internet`s HTTP and TCP laters. SSL uses the public-and-private key encryption system from RSA, which also includes the use of a digit certificate. SSL does the encryption of the data of your credit card on our settlement page. After that, your data will be passed to the bank directly for validation. It is 100% safe.
How do I know my order status?
When you have placed an online order successfully, our system will automatically send you a confirmation via email. Meanwhile, a copy of your order confirmation will be forwarded to us. If you've not received any confirmation, which means your order is unsuccessful. Therefore, please contact us immediately to make sure that we have received your order.
Will the order be delivery in time?
Yes, we will certainly delivery your order in time. We understand that you mind your order, because the recipient may be a very special person in your heart. Therefore, you may request us to give you a notice via E-Mail or Phone, no matter it is a internetional call or local call, immediately after the order is delivered.
You may choose to have this feature when filling in the recipient information, but, if you choose to have delivery confirmation by phone, please make sure that you will not be asleep in bed.
Except the credit card payment, can I choose any other payment methods?
You may choose to have Bank Transfer. But, please fax us the deposit slip to confirm your payment.
I tried to call your hotline service, but I could not reach. What can I do ?
If you try to call us in non-office hour, your call might not be reached. Therefore, please drop us an email, we will call you back immediately.
Have placed an order, but I want to know more further information, what can I do ?
You may contact us by telephone or e-Mail.
Will the receiver and I receive a receipt ?
The receiver and you will not receive a receipt. However, you may get a official receipt by request.
Should I leave the receiver's (or mine) contact number?
You should leave the receiver's contact number, and it is good to leave more than one contact number (e.g. mobile phone no. and home/office no.) in case we can't find her/him. Also, you should leave your contact number. It is because that we could contact you quickly while having special cases.
Mingflorist.com is concerned about your privacy and the security of your personal data. We have made a strong effort to ensure that your personal information is safeguarded and have instituted a comprehensive privacy and security policy. Below we describe what information we collect, how we collect it, what we use the information.
By using our website or purchasing products or services from us, you agree to be bound by this policy. Please check back frequently, because this policy may change from time to time. We reserve the right to change the Terms below at any time without any notice.
What information do we gather?
When you order or sign up for our service, we may collect the following information: your name, telephone number, email address, billing information, any relevant discount code, and the recipientˇ¦s name, address and telephone number. Also, if you register with us as a member, we request your personal information set forth on the Member Registration Page. Only Members have the right to view and edit their personal information.
How does Mingflorist.com use my personal information ?
Mingflorist.com's goal in collecting personal information is to provide the user with the most personalized web experience possible. By knowing a little about you, Mingflorist.com is able to deliver more relevant content and flowers and hence a better service to you.
Online Credit Card Payment
When you place orders, we need to have your credit card number, expiration date, and holder name of the credit card. This information is necessary to valid your credit card payment, and they will not be kept on our server. Your credit card information will be transferred to Card Centre for the purpose of authorization. We are using the Secure Sockets Layer (SSL) technologies which involves the encryption of data before it is sent over the Internet.
Will Mingflorist.com disclose any of my personal information ?
We will not disclose any information you provide to Mingflorist.com unless we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or if such disclosure is necessary or appropriate to operate this web site; or to protect the rights or property of Mingflorist.com.
If the recipient calls us to ask who the sender was. We will get approval from the sender; we will then inform the recipient. If the sender does not reply or denies permission, then we will not reveal the sender.